Nissan Car Lounge - Almera, Juke, Latio, Qashqai, Sylphy, Teana Owners > Latio

Pluzzed about Servicing Done by Autosaver

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sengkang:
Hi, I have sent my car to Autosaver twice after my warranty has expired in March 2009.
My 1st visit was pretty straight forward (changing of motor oil only).
but 5 mths later, I experienced a sound coming out from one of my front tyres when I moved.
I went back to Autosaver & they told me that all my brakes (Disc pad & Drums) are wearing thin & the sound I heard
is actually becos my disc pad has worn off, causing the frictions. (1st servicing & brakes replacements done at Defu).
I had my Latio send to Autosaver for the TC version of package B service in end Jan 2010.
After the service, I checked & discovered that there was a slight scratch on the right corner of my front bumper.
There was actually a slight scratch before but it was only a minor scatch (paint still there).
The scratch I discovered was more and it has black oil stain there.

I was very upset when I confronted them, they all denied causing anything. Nevertheless, there was nothing I could do as they took a special solution to wipe & clear some scratches away.

The next 2 alarming issues told to me was that they discovered oil on my gearbox, telling me that its a possible oil leak from my gearbox.
Plus that some rubber ard my brakes are wearing off. Asking me to go TC to check again.
As I was in a hurry to pickup my son, I decided not to question them (Very annoyed that they didnt even bother to call & tell me & asked if I want to change, out of safety concerns).

The next day, I sent my car to TC & informed the SA on the issues pointed out by Autosavers.  The SA called after more than half a day, informing me that they had actually took out the gearbox, checked, cleaned & even tested on the road & recheck again for that possible oil leak. All fine but brakes, they told me that its ok. All done without any charges at all!

What I want to highlight here is that Autosaver does not seem to be doing what they have indicated in their official website.
If there are anything that concerns the safety of the passengers, they must call & advise us to  change instead of telling me to go to TC & check.

So if its just an engine oil change, anywhere will be fine (not necessary to go to Autosaver). But if its a major service, please go back to TC. I believe they are more responsible but expensive.
Alot of time wasted going from one workshop to another becos Autosaver didnt do their job. :mad:

d.titan:
Thanks for sharing yr experience, bro.
I am thinking to send my car to Autosave for servicing at a later stage.
Think like that i better find another WS to consider....
 

twelfth:
i had bad experience with them too just look at their employees will know what kind of quality you will get.

pizzaboy:
so far the branch in the west seems ok to me at the moment, the chief mech knws his job well. When there is any wear & tear parts dat needs to be replaced, he will inform me and seek my opinion 1st b4 carryin out the job.                     Dunno abt the other branches in the east though never patronise them b4

jonpaul0104:
Maybe should highlight to Bobby for his investigations.....

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