Nissan Car Lounge - Almera, Juke, Latio, Qashqai, Sylphy, Teana Owners > Latio
My servicing experience today
Garf83:
yupz... think i'll take up the 2yrs Service package with TC. :w00t:
sengkang:
--- Quote from: trend7 on December 22, 2006, 05:26:04 PM ---Hey bros,
Recently I asked my wife to send our Latio to TC for 30,000km servicing with my own engine oil. And she was asked to sign an indemity form to free TC from any liabilities if the engine/parts malfunction due to the engine oil we brought in ourselves. Did anyone else face the same issue?
Additionally my wife was asked to send the car back for servicing after 5,000km instead of 10,000km. The technicians gave the reasons that it is TC's policy that all cars to be sent back for servicing at every 5,000km if the owners brought in their own engine oil.
I find it quite absurb because we brought our own Mobil Gold engine oil, which is exactly the same as TC (by the way, TC also carries Mobil Gold engine oil albeit at a heftier price).
Regards,
Trend7
--- End quote ---
I sent my Latio in for 15000km svc with RP oil before leaving for my Cameron trip in mid-Nov 06.
I was not asked to sign anything at all & 1 qt was returned to me (Gave 4 to them).
zanshen:
went to Ubi for my 10000 service. really waited for 6 hrs. from 10am to 4pm. bring my own mobile 5w30 oil. Not require to sign any paper.
papajo82:
--- Quote from: trend7 on December 27, 2006, 06:25:59 PM --- Told them that the footbrake was making a lot of noise when driving and they told my wife that they can't find any thing wrong.
--- End quote ---
Hey bro,
The same thing happened to me when i sent my car for 5k servicing at TC UBI. Complain that the footbrake vibrate at high speed and they took nearly 8 hrs to service my car claiming that they need to check on the brakes....... but after i collect my car, the problem still persist eventhough on the service sheet it states that they have adjusted the brakes and rotate the front tyres :mad: :mad: Was wondering whether what they claimed to do is for real :glare: They didnt even wash my car properly and forget to shine my tyres!!!! Was about to complain but soon realise that the office has closed!!!! Just my luck!!!
blackspotGG:
--- Quote from: trend7 on December 27, 2006, 06:25:59 PM ---Hey blackspotGG,
I sent my car to TC Bukit Timah branch. Yes I also hearsay some brothers faced the same problem. After my wife has collected the car for me and told me what happened, I called TC Bukit Timah and the woman who picked up the call told me that all TC branches now requires their customers to sign the indemity form if they bring their own engine oil.. This is really some BS...
Furthermore they didn't service my car properly too. Told them that the footbrake was making a lot of noise when driving and they told my wife that they can't find any thing wrong. Crap. Hence, I am thinking if I should send my car to outside workshops like Autosaver. What's your opinion?
--- End quote ---
Bro, lousy servicing at TCM is nothing new to me. During my 1K servicing at UBI, brought up 6 problems to them which none of them was solved. There's this excessive vibration problem which I've brought up for 4 times and everytime the problem persists. Think if by 30K servicing they still don't solve it, I'll demand them to replace the engine mounting....
For myself I would go back to TCM to do servicing for the fear of warranty void by them. I've asked the SE before and he said its better to bring back to TCM to ensure the warranty is 'safe'. Most likely I will take up the NPMP. There's a premium to pay for but it gives me a peace of mind. Anything wrong, go bang table lo, haha.... TCM? Autosaver? ABC workshop? Its all up to individual. TCM pay more but you're assured that anything wrong can go bang table. Autosaver cheaper and yet follow OEM servicing steps and spares but warranty might be void? ABC workshop cheapest, but dunno what are the procedures they take and the spares they use...
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