Nissan Car Lounge - Almera, Juke, Latio, Qashqai, Sylphy, Teana Owners > Latio

Car scratch at 1st 1K servicing at TPY

(1/6) > >>

LEE74:
Very disappointed with the service at Toa payoh service center. went there for my first servicing and ended up with scratches. My servicing was done on Sat (due to weekend car)
and after  tat discovered the scratches ....all the pple(mechanics/advisor) already left...only left the receptionist to note down the problem. Somemore I have to make so many calls on next Mon to get this advisor... and told me maybe it was the washing guy and they would respay out of "Goodwill" - he hinted that the scratch may have been there before the servicing and he can say that he did not make a thorough initial inspection as my car was the last few for the day..so mad that they can say such thing...anyway I just want to close the issue so just ask him on respay....then he start asking the ridiculous ... to provide a weekend car coupon to respay at Jurong..very cazy...actually they can also do it in BK service center...this guy came up a crap story that it is company procedure to send to Jurong...until I get his manager number and insist I will call his manager...then he change the respay to BK service center w/o the weekend coupon. 

Total piss off with TPY service center....will definitely not go back there.  :mad: :mad: :mad:
 

stickers:
Understand how you feel...me same case on my first ride...suzuki swift. Sent for first 1k servicing. When reached home, saw 2 dents near the back passenger door. Quickly drove back to the service center to complain. The service guy did not say much. Note down the dents in his report and said that he will call me the next day after consulting with his manager. True enough, he called me and ask me the send my car back to the service center for repair. Since my swift is OPC, they gave me $40 shell voucher ( $20 for using OPC coupon and $20 for petrol since the repair need to be done elsewhere). No complaint from them. Guess they gave me the benefit of the doubt.  :thumbsup:

darrylker:

--- Quote from: LEE74 on June 28, 2008, 03:48:34 PM ---Very disappointed with the service at Toa payoh service center. went there for my first servicing and ended up with scratches. My servicing was done on Sat (due to weekend car)
and after  tat discovered the scratches ....all the pple(mechanics/advisor) already left...only left the receptionist to note down the problem. Somemore I have to make so many calls on next Mon to get this advisor... and told me maybe it was the washing guy and they would respay out of "Goodwill" - he hinted that the scratch may have been there before the servicing and he can say that he did not make a thorough initial inspection as my car was the last few for the day..so mad that they can say such thing...anyway I just want to close the issue so just ask him on respay....then he start asking the ridiculous ... to provide a weekend car coupon to respay at Jurong..very cazy...actually they can also do it in BK service center...this guy came up a crap story that it is company procedure to send to Jurong...until I get his manager number and insist I will call his manager...then he change the respay to BK service center w/o the weekend coupon. 

Total piss off with TPY service center....will definitely not go back there.  :mad: :mad: :mad:
 

--- End quote ---

Sorry to hear abt it bro...luckily TCM TPY came back to repair your car. "Thumbdowns" to their "goodwill", but it serves as a reminder to ALWAYS check our car upon collection after servicing, so can KPKB the SC if any prob... ;)

BlackieLatio:

--- Quote from: LEE74 on June 28, 2008, 03:48:34 PM ---Very disappointed with the service at Toa payoh service center. went there for my first servicing and ended up with scratches. My servicing was done on Sat (due to weekend car)
and after  tat discovered the scratches ....all the pple(mechanics/advisor) already left...only left the receptionist to note down the problem. Somemore I have to make so many calls on next Mon to get this advisor... and told me maybe it was the washing guy and they would respay out of "Goodwill" - he hinted that the scratch may have been there before the servicing and he can say that he did not make a thorough initial inspection as my car was the last few for the day..so mad that they can say such thing...anyway I just want to close the issue so just ask him on respay....then he start asking the ridiculous ... to provide a weekend car coupon to respay at Jurong..very cazy...actually they can also do it in BK service center...this guy came up a crap story that it is company procedure to send to Jurong...until I get his manager number and insist I will call his manager...then he change the respay to BK service center w/o the weekend coupon. 

Total piss off with TPY service center....will definitely not go back there.  :mad: :mad: :mad:
 

--- End quote ---

Bro, same thing happen to me when i send my car down to ubi tcm during my 1st service. My car got few scatches all over the body. some r minor & 2 scratches r deep cut. I also went to kpkb the SE & same thing he mentioned that might not be caused by them but out of goodwill he get the polisher to polish it off for those minor & ask me come back again the next day to repray the deep scratches but only on that affected area. Not re-spray the whole car.

Actually suck incident can happened to any service centre. I am considering switching to TPY for the next servicing leh.

iagree:
Oh. are the scratches very serious and easily seen? May be mine aso kena at BT service ctr but i just didn't aware? sigh.

Navigation

[0] Message Index

[#] Next page