Nissan Car Lounge - Almera, Juke, Latio, Qashqai, Sylphy, Teana Owners > Latio

Spider Crack Appearing on 3 months old nissian Latio paint work

<< < (2/5) > >>

lyh1280:
Bro,

Suggest you write in and complain by e-mail to their Customer Service/or ur Sales Engineer, I am quite sure that the paints should not crack easily (must have chemical and weather resistance property), and definitely cannot be caused by the Super Tree or Bird ********.. haha.. It will crack only by physical force (eg. hit by metal/hard objects). I speak from coatings/paints of view (err.. :) I am in coatings industry). Just reason with them on your past experience with other cars, also that your car is still very new (3 mths old hor..).

Am not sure if u hv paid for the repair (which u shouldnt also) and so expensive (>$500)= respray the whole area/how big the affected area? u can argue first till they confirm. Must persist..

Let us know wat is the outcome.. :)

valeon:

Another sloppy service from TCM....haiz..... :nonod:

darrylker:

--- Quote from: valeon on July 09, 2008, 11:48:25 AM ---Another sloppy service from TCM....haiz..... :nonod:

--- End quote ---

No surprise at all...TCM service getting more questionable nowadays... :nonod:

spiritlee:
Hi Darrlker,Thanks ya. I know paint should not crack or warmp or crumple whatever TCM calls it. I am a chemist by training. If such a paint were to easily peel off. it is indeed a product defect of some sort. TCM is getting from bad to worse. The service side just brushed it off. I am also in the service industry and i just see it as plain not being responsible. The service side would not even investigate the cause.When requested to esclate the case to Nissan Japan, they refused to do so. Saying that it is some external factor resfusing to say what. Cause i could almost refute every answer they give. The service section was certainly not very helpful. When pressed for the e-mail for Nissan Japan, he just refused to give it to me.In fact it was my poor sales guy who took the trouble to actually find out how he can help me. . He was most sympatetic unlike the service manager who was like "aiya see before one" external factor blah blah.When confronted that the paint wasn't thick enough, even the service manager admit that it was kinda of thin.But refused to eleborate.  This case has currently being esclated to Nissan Overall Head at bukit Timah. Getting fed up. 3 months only like that. Even my kelisa had a better paint work .Driven it many for 42000km with out any major paint incident a few dings by super tree but the pain survives! Only thing was it wasn't that comfortable. Cannot believe such a reuptable brand like nissan can have such problems. Now my collegues all laugh at me for buying nissan.


If anyone has the same problem. Feel free to join in . If we have a larger population of lations with the same problem, we can force TCM to fix the problem. If they refused. We will should share this information with our fellow Lations let them know of the out come. Avoid certain service centers and dun let them earn any money.Better still switch to other brands.

Someone at TCM even told me that the Japanese cars were never designed to last for more then 10 years. Mentioned something like the cars are to be scrapped every 3 years. If so what's the point in buying a premium Japanese brand. I might as well buy China cars like QQ. In fact the QQ in my car park seems to be doing just fine. Even super Jiao and super shu cannot crack the paint work.I feel like i am buying a lousy car for a high price.

No i have not paid them any money. I have never seen paint work crack before and i will certainly intend to take this up all the way to Nissan Japan  damn pek  with them.

If there are any painters out there i would be most grateful if you guys can shred some additional light.Thanks

lyh1280:
Halo Bro,

Yes, u r right, u shd bang table till Nissan Japan.. :) Nissan actually can claim back from their OEM body sprayer who did the painting for them.. and it shld b FOC. Looks like u hv been blocked mayb by TC Sg, ur message might not get to Nissan Jap. It will be good if they have replied to u officially (by email or letter eg. the Super Chao or Shu, haha), and then u can argue with them more effectively with your professional experience/views... :)

Happened to me once on my front dashboard center console/cover (the one covering the aircond, radio), where kena some of my perfume liquid and it actually "eats/attacks" til the plastic substrate area, but managed to get them get it replaced FOC when I argue from coatings point of view.. hehe.. me also a chemist background (chemistry). Btw, i hv dealed with TC Ubi all the while for my servicing, service still ok to me.. :)

Good luck to u..

Navigation

[0] Message Index

[#] Next page

[*] Previous page