Nissan Car Lounge - Almera, Juke, Latio, Qashqai, Sylphy, Teana Owners > Latio
POOR SERVICE Experience with Tan Chong Motors
clarence:
Sent my car in to Tan Chong Bt Timah today at 9am.
When I told the Service Advisor (SA) the problems, I was taken aback by his defensive attitude.
I have highlighted in BLUE the answer the SA gave me when I collected my car :
1. I told him that my air con ws not cold when I set it at 24 degree and he said that I had to set it to 22 degree. He also said that 25 degree is meant to be heater temperature :confused1: :confused1: :confused1:
Ans: Air-con is normal. Need to set thermostat temperature lower nearer to 20 degrees. :(
2. I told him that the wing mirror seemed to be loose as I could hear the mirror vibrating when I close my driver door. He immediately shot back that this was due to the blind spot mirror I fitted on my wing mirror. I had done checks and am 100% sure it has nothing to do with the blind spot mirror. This vibration already occured before I fitted thr blind spot mirror.
Ans: Nothing wrong with mirror. Vibration still exists. :(
3. Next was the notorious KIAK sound when one closes the boot. Again, he immediately shot back that I could have hit the metal rod with some object. Anyone of who owns a Latio and am of sound mind would know the positionof the metal rod, above the CD changer would deem it impossible for this to happen.
Ans: KIAK sound is gone when I closed my boot at 5:00pm during car collection, :smile: but sound appeared again when I just trie dclosing the boot again at 8:30pm. :(
4. Then I told the SA about the numerous bubbles on the window tinting on one of my side windows and requested for tinting on that particular window panel to be redone. I also told him that I am willing to overlook the other 2 side windows which has 2 bubbles on each window. Again, the SA shot back and asked me if the window tinting was done outside. I suspect he needs to have his eyes checked and be prescribed glasses, as there is a ULTRAMAX sticker on my windscreen, clearly indicating that the tinting was a Tan Chong Mtotrs in-house job.
Ans: Nothing done. KIV till next servicing. :confused1: :(
I was told that my car would be ready for collection at 3pm. When I arrived at 3pm, I was told that my car was not ready for collection yet. I finally collected it at 5pm, despite asking for my car not to be washed or vacuumed thinking I could collect my car faster.
I am amazed how a simple 1000km oil change could take a total of 8 hours.
I had been very polite during my conversation with this SA, and do not condone such unacceptable bad service from a reputable distributor like tan Chong Motors.
Those who plan to purchase a Nissan, I would strongly urge you to have 2nd thoughts.
gh05tss:
It not abt the Brand, company or the rest of the Staffs...
Just that 1 solo, single SA that damage the whole show, my advise, write into their customer service, name the SA and let them know...to me their Customer Service works.
Please post his name and let's shame him... :devil2:
Keromond:
Heh Bro...ur 1k servicing like... no service at all like tat.... think u really need to highlight to their management.
Silver:
just wait for sms to give feedback and do call the number given
believe that you will speak to Pamela
I had some matters arising during the 5k servicing
Pamela made appointment to meet her workshop GM
now am receiving royal treatment
iagree:
hi clarence
3 words to offer to you.
TAKE IT EASY!
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