Nissan Car Lounge - Almera, Juke, Latio, Qashqai, Sylphy, Teana Owners > Latio
POOR SERVICE Experience with Tan Chong Motors
kspchew:
Cool down. Write his name onto the survey form that you received with your invoice and sent it back to them
Have tried Toa Payoh and Lok Yang, both offer decent service and the staffs are pleasant. Anyway, my warranty expired already, so going to AS.
haymu:
Disclaimer first: I'm not working for TCM.
I brought my car to check for some engine noise, outside my servicing schedule, at the BT SC some 2 weeks back. I was rather pleased with their service. They changed a few parts for me under the warranty, no questions asked. They even followed up with a call a few days later to check if the problem was resolved. The same level of service was rendered when i was at Ubi SC the previous time. I tend to beileve that alot of bros here had the same experience as me.
While i sympathize with your unfortunate experience, lets be fair to TCM and not condemn their hard work jus bcoz of an isolated incident. There will always be a 'purple traitor' in any organization no matter how hard 1 tries. You should identify that idiot to the management. I'm sure royalty treatments will follow thereafter as they care for their customers. :devil2:
1 thing though, you should always call n check if your car is rdy for collection or wait for their SMS. Expected time of collection is not the confirmed time of collection.
Cheers!
walkman:
can we all know who this SA name? btw i heard Ubi has bad history???
detach8:
i have been going to the west west side (lok yang?) for my service
my 1000km service on a sat morning 9am i had a very very rude SA... and the same problem with mine was the kiak sound when closing boot. his response was "ITS LIKE THAT ONE" and told me he will show me other latio with this problem. hai.. nevermind. i just want to get my servicing done and get lost. took about 2.5 hours.
my 5000km service on a sat morning 8am.. now i know liao must go earlier cos by 9am the place is crowded sia. the SA was nice and friendly, and he explain the various things they going to service today. i did not have anything to complain about the car, so do not know how they will respond to the requests. took slightly less than 2 hours.
actually i learn that when going servicing try to go during off peak time because on days like saturday these people also want to quickly clear off the cars and go home...
btw for the boot noise just apply grease on the red plastic.
iagree:
--- Quote from: arias48 on August 31, 2008, 11:48:15 AM ---Thought the Bukit Timah service center is the best among other Tan Chong service center? SO which service center most recommended?
--- End quote ---
Hi arias48
I would like to say this to you abt TCM @ BT, "my foot" :)
My boot noise problem, during my 1000km (first) service, i told them abt this noise issue, they said it's like that one, all Latio rides have this problem!!! Ma de, u imagine? Then they just apply something on the 2 "rods" to lubricating it... but it doesn't help to solve that issue at all?
Regards.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version