Nissan Car Lounge - Almera, Juke, Latio, Qashqai, Sylphy, Teana Owners > Latio
POOR SERVICE Experience with Tan Chong Motors
iagree:
--- Quote from: melvinhgf on January 20, 2009, 03:11:21 PM ---Ying are you referring to me??
I do not know of any trustable workshop... am hoping to hear or see some recommendations by the bro/sis here
--- End quote ---
hi melvin
that is the key thing...
not trustable workshop, so i choose TCM & its NPMP, i will drive the car back to them and bang the table if they dont solve it.
iagree:
--- Quote from: Ying on January 20, 2009, 03:12:09 PM ---one thing i am sure about the car wash at TPY branch. I take it as they wash the car with air gun. Its ok for me since petrol station car wash not as clean and detail anyway, stillI perfer to DIY wash/wax the car.
--- End quote ---
hi ying
iagree w u, their washing is not very detail/clean.
i pay rm8 @ jb to get the malay owner to wash for me, lagi bersih dan murah....
if 3layers waxing + washing, they charge abt RM130 , take abt 1 to 2hrs for that, so far my car has not done any waxing & washing.
petrol station washing service is not so good aso.
imo, generally, TCM does give me good quality service & good impression also even though i am not 100% satisfy with their services rendered to me. Now with the NPMP i signed up with them, i will TARUH dan HANTAM them kau kau if the problems i highlighted to them didn't get it solved asap and without reasons!
iagree:
--- Quote from: 1stTimer on January 20, 2009, 03:33:39 PM ---Eh i just did my 1k servicing at Bukit Timah.
Positive:
- Pleasant attitude
- Straight away car was sent collected by them (maybe because my appt. is 11.30am on weekday)
Negative:
- Waited for 3hours just for 1k servicing
- The service man did not brief me anything at all when he hand the car over to me. Dont know what they have actually done.
- The service center 'scar' my side mirror, my white color paint chip off on the edges (saddly to say that i only found out when i drove out of the service center)
- 1k servicing should including washing of the car, it is damm badly done. I can still see oil grease on the bumper and side mirror bodykit gaps
Next time when collect from back, do remember to check the car for any chips off.
--- End quote ---
hi 1stTimer
i used to be 1stTimer @tcm aso.
iagree with u, must check the car properly b4 drive off.
u know what i did for my last 38000km major service? when the car is ready for collection, they will usually park it near the security guard house area, i walked over and go around the car to take a look here & there (roughly, not very detail) to make sure there is 'kemek' (e.g. certain part of the body is KO by them... so that i can tell them to take a look immediately... ALSO, remember to take back the parts that they had replaced for you, if any... if you have chg by ur own not long ago, e.g. the Wiper Blade... and so on)
Midnight:
2 weeks ago i went to TCM@BT to surface the steering coupling problem to them. The Service Advisor that attended to me is very friendly and patient. Because i just collect my car and i jot down a list of 7 problems on a piece of paper. He actually took over and patiently read them one by one!
His name is Sonny. Few days later i called Sonny again regarding some other issues and he said he will check and call me back and he really did, on the same day. :smile: You all can try him.
But can i ask, Service Advisor (SA) is SA and those wearing coverall are technicians right?
Technician generally very rough with the car, very defensive and dun usually know what is customer service. Bad experience with technician. For test drives, usually is SA accompany us or technician accompany us?
arias48:
--- Quote from: Midnight on January 20, 2009, 10:14:13 PM ---2 weeks ago i went to TCM@BT to surface the steering coupling problem to them. The Service Advisor that attended to me is very friendly and patient. Because i just collect my car and i jot down a list of 7 problems on a piece of paper. He actually took over and patiently read them one by one!
His name is Sonny. Few days later i called Sonny again regarding some other issues and he said he will check and call me back and he really did, on the same day. :smile: You all can try him.
But can i ask, Service Advisor (SA) is SA and those wearing coverall are technicians right?
Technician generally very rough with the car, very defensive and dun usually know what is customer service. Bad experience with technician. For test drives, usually is SA accompany us or technician accompany us?
--- End quote ---
For test drives, the tester (think same uniform as SA) will go with u and they will any how ram ur car till 4K RPM, they abused (rough) ur car like no body business. Really heart pain when test drives with them. Petrol dropped 1 bar after servicing and test drives. :crycry: Worse, still cannot detect my rattling noise. :out: :mad:
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