Dear all,
Just a short update. I went down to TCM@BT today at 12pm which is my appointment time. The advisor who attended to me says that usually Sat is more for servicing and attending to faults which are straightforward. Faults which needs diagnosis and test drives has to be on weekdays. And he blames it on the telephone operator who book the appointment for me.
Today is a total waste of time because he asked a technician to testdrive with me, suppose to identify the faults so that i can bring the car in on a weekday morning for rectification work. But the technician is totally uninterested. And he still needs me to remind him that Latio Sports and Lation Premium sedan has the same CVT gearbox. I said the behaviour of the gearbox should be the same for both Sports & Premium sedan. He told me that it is different, because sports is for different function and CVT gearbox is like that one.
Is TCM customer service so lousy? 
I have to send in the car again on a weekday and do the testdrive and everything again.
Must feedback on the survey form.
