Hi bro/sis.
I will share my servicing experience yesterday at ubi TCM.
I did not make booking as my intention was for them to do checking and replace my faulty rear brake lights only. I sent it in at 745am and was number 16. The servicing ppl asked for my intention and that w/o booking, I will have to wait long long, something like everyday there are 100+ bookings for servicing!
But by 8:05am, my turn came. I was lucky I was served by Azmin, the same guy who attended to me last time. After hearing my problems, he offered either I do the 20000km servicng at current 18000km mileage, or just a normal servicing costing $80 which will bring next servicing to 28000km also. I chose the 20000km interval servicing instead as it will be disruptive to maintenance cycle otherwise. I chose servicing because he told me replacing brake lights will not have labour charge if I do it during servicing. Also, it will save me another trip to TCM 1 month later to do the 20000km servicing if I choose other options.
When I collected the car, I was pleasantly surprised to see my stock battery changed to a new Furukawa battery. I had complained about slightly more difficult cranking. Azmin told me it is made-in-japan and has a hight 60A rating compare to stoack 40A. And I observed it has a manual guage to let me know if it is still good, or not enough water, etc. Best part is it is FOC as my car will be a year old at 9-Feb.
As for my FC pattern problem, only tuning has been done to ECU as expected. So will continue to monitor.
One more thing. I was not asked to signed any indemnity form for using my own oil, as has been the last 2 servicings.
This servicing cost $214 for using my own oil. I had requested for window coating with silicon wiper but unfortunately has no stock. It normally cost $34 but only cost about $20 if you do it during servicing.
Lastly, I believed using the same servicing executive is definitely helpful. Azmin had seen me enough to extend his namecard and asked me to call him before next servicing. I believe I got the new battery becasue he has pushed for it lah. Also remember to be humble and friendly, and not give hostile remarks about the car even if you feel that way. I even apologised for not making booking beforehand as it was urgent.
Hope my experience has not bored you lah. And that someone will benefit from it lah.
