POOR SERVICE Experience with Tan Chong Motors

[Ying]

just to check, if you always service a honda or toyota outside, can go back to AD to claim for any parts after 3 yrs?

[lyh1280]

just called TCM regarding the steering coupling issue.. was told by the SA that since I did not service my car at TCM regularly, I can't claim warranty..

sigh.....

Bro, ask them to reply to u officially in black n white, wat is the reason/caused of ur problem, and mention u cant claim warranty becos u din service regularly at TC. Dont let them bully u jus like tt.. :)

[Midnight]

just called TCM regarding the steering coupling issue.. was told by the SA that since I did not service my car at TCM regularly, I can't claim warranty..

sigh.....

Go there and bang the table hard. Servicing has nothing to do with steering coupling problem which is a known and common problem with Latio. Prove to them that you had properly service your car outside.

[Ying]

my friend told me he service his new PI car at Comfortdelgro which provide 5 years waranty. Do you think we can get such service package from them?
 

[melvinhgf]

my friend told me he service his new PI car at Comfortdelgro which provide 5 years waranty. Do you think we can get such service package from them?
 

i dun like comfortdelgro. u pay them $$, the $$ goes to the "you-know-who" who keeps all $$ and still tax u even more.

[Ying]

i dun like comfortdelgro. u pay them $$, the $$ goes to the "you-know-who" who keeps all $$ and still tax u even more.

like that ahh...  but how to 'siam" in Singapore, either way also kena pay. They say you paid for first class service wor. OK, political aside but I never service at comfortdelgro before so not sure is their sercive is technically better than TCM.

They will give singaporean some ang bao by today leh.

[burnolise]

like that ahh...  but how to 'siam" in Singapore, either way also kena pay. They say you paid for first class service wor. OK, political aside but I never service at comfortdelgro before so not sure is their sercive is technically better than TCM.

They will give singaporean some ang bao by today leh.

Living in Singapore, in the first place, is all about $$$$$ if you wan a comfortable life...

[Midnight]

like that ahh...  but how to 'siam" in Singapore, either way also kena pay. They say you paid for first class service wor. OK, political aside but I never service at comfortdelgro before so not sure is their sercive is technically better than TCM.

They will give singaporean some ang bao by today leh.

comfort delgro prices generally is higher, but it is like TCM, while waiting for car to be service, can drink coffee tea or milo and eat cheapo khong Guan biscuits. 

[gunner1976]

just received a call from TCM after I wrote in demanding an explaination. they allow me to claim the steering coupling for now. in future, all warranty claims will be entertained only if vehicle is serviced at TCM. 

[melvinhgf]

like that ahh...  but how to 'siam" in Singapore, either way also kena pay. They say you paid for first class service wor. OK, political aside but I never service at comfortdelgro before so not sure is their sercive is technically better than TCM.

They will give singaporean some ang bao by today leh.

i would v much like to go to the workshop outside provided the mechanic really knows how to service the car. cos workshops outside are generally smaller scale businesses. In this lean times, it is these SMEs that require a lot of help to help stay afloat. For those big companies, its ok for them to suffer some loses since in good times, they have siphoned off so much from us. (think about the banks and their miserly small interests)

[rooneytoon2004]

sorry folks,
off the topic abit, but i cant resist to ask melvinhgf bro- where do u get the nissian logo to b lited.
look very nice..can share?

[Jazz]

sorry folks,
off the topic abit, but i cant resist to ask melvinhgf bro- where do u get the nissian logo to b lited.
look very nice..can share?

Me also interested.

[melvinhgf]

nightz concept at sim lim tower...

hope i dun kena  for 

[MadMatty]

Worse, still cannot detect my rattling noise.    

is this the dreaded rattling sound that most Latio owner complained about? Mine seems to come from the left of the front passenger door but some how cannot seems to pin point exactly where...you know the irony of it...when i on radio the damn sound seems to stand out but every time i lower the radio...just can't seems to hear it..

[MadMatty]

Servicing has nothing to do with steering coupling problem which is a known and common problem with Latio.

:ohmy:exactly whats wrong with the steering coupling? what are the signs and symptoms that there is a problem in this area???

[SoL]

is this the dreaded rattling sound that most Latio owner complained about? Mine seems to come from the left of the front passenger door but some how cannot seems to pin point exactly where...you know the irony of it...when i on radio the damn sound seems to stand out but every time i lower the radio...just can't seems to hear it..

Maybe its the radio? 

[Midnight]

is this the dreaded rattling sound that most Latio owner complained about? Mine seems to come from the left of the front passenger door but some how cannot seems to pin point exactly where...you know the irony of it...when i on radio the damn sound seems to stand out but every time i lower the radio...just can't seems to hear it..

To me i notice that if you turn on aircon and drive long distance, the rattling sound is more prominent, sometimes also when you put to reverse gear and start reversing.

I tried 2 days, drive without aircon, and i hear little or no rattling noise.

I dunno how to tell the service advisor in order for him to troubleshoot help me effectively.
Help ! Also ;-p

[starchaser]

From my experience with TCM on a similar problem, the service advisor would have to assign one of his mechanics to test-drive the car with you. Until he hears the rattling noise, they will not be able to identify the problem and fix it. So, you will have to find the time and patience for the TCM people to resolve the problem for you. It's a pain in the neck but I supposed there is no other way.      

[phant]

For my case, its even worse..

[dsrio]

To me i notice that if you turn on aircon and drive long distance, the rattling sound is more prominent, sometimes also when you put to reverse gear and start reversing.

I tried 2 days, drive without aircon, and i hear little or no rattling noise.

I dunno how to tell the service advisor in order for him to troubleshoot help me effectively.
Help ! Also ;-p

Could it be the aircon vent that is giving you this problem? I ever complained about rattling sound from passenger side, but the sound is only audible when I turn down my car radio audio voulme. They changed all the aircon vent and the sound is gone.