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how long is your 1k servicing?

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kennytoh:
hihi, just curious how long does your 1k servicing take?

when i sent my car to TCM for 1k servicing...it took them the whole day. sent in at 830am, but only til 5+ then is ready for collection. even though washing and polishing is done as well..but i dun believe it will take 1 whole day to do it.

initially i even highlight to the SA that i need the car urgently at 3 to visit my client, n he happily tell mi that he will try, if not will be by 4pm. after i reach there, when i keep asking them regarding the status but they give mi a short reply, "under QA checking" . in the end, i waited til 5+ to collect my car.

i check w my frz n he told me that the most is around 1hr for 1k servicing. n probably addition 1.5hr for 5k servicing.

im sending my car to TCM for my 5k servicing soon...not sure whether how long does u guys experience for the waiting.

kraziesg:
Which branch did you send it to?



--- Quote from: kennytoh on January 28, 2009, 04:44:35 PM ---hihi, just curious how long does your 1k servicing take?

when i sent my car to TCM for 1k servicing...it took them the whole day. sent in at 830am, but only til 5+ then is ready for collection. even though washing and polishing is done as well..but i dun believe it will take 1 whole day to do it.

initially i even highlight to the SA that i need the car urgently at 3 to visit my client, n he happily tell mi that he will try, if not will be by 4pm. after i reach there, when i keep asking them regarding the status but they give mi a short reply, "under QA checking" . in the end, i waited til 5+ to collect my car.

i check w my frz n he told me that the most is around 1hr for 1k servicing. n probably addition 1.5hr for 5k servicing.

im sending my car to TCM for my 5k servicing soon...not sure whether how long does u guys experience for the waiting.

--- End quote ---

kennytoh:
i sent to ubi branch.
n somemore i made a booking at 830 online b4 i sent down for servicing n yet i waited for so long.

anyway, just wondering how often does u all topup the battery fluid?

Mileage : 1171 km
-   1ST FREE SERVICE 
-   QC CHECK 
-   COMPLIMENTARY:-ENGINE CLEAN, CAR WASH, VACUUM INTERIOR
-   POLISH & DOOR VISOR REF TO SALES 
-   KEY DROP SERVICE 04581 
-   NO CASH CARD,TOUCH & GO CARD AND CASH INSIDE CAR DURING INTAKE.
-   TO PROLONG LIFESPAN OF BATTERY,PLEASE CHECK & TOP UP BATTERY WATER TO LEVEL AT LEAST ONCE A MONTH.
 

kraziesg:
From what you have mentioned, they should not take that long for a 1k servicing. The real job only take them less than 30mins, excluding washing, to complete.

Someone must have misplaced your job sheet and end up 'completing' late in the end. If they hand back the to you at 11am since you checked in at 8:30am, it is still acceptable though.

Next time if such thing happens, call up or go look for the SE who took in your car personally to breath down his neck. I hope that SE you mentioned is not 'Rosland'.

clarence:
Kenny,

I experienced the same scenario as you and waited 8+ hours before my car was ready for collection during my 1000km oil change.

http://forum.thelatioclub.org/index.php?topic=6780.0

I sent mine to Bt Timah branch.

Looks like Tan Chong is encountering some problems lately with after sales service. Their service centres seem to be unable to cope with the high volume of cars.

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