My servicing experience today

[trend7]

Hey bros,

Recently I asked my wife to send our Latio to TC for 30,000km servicing with my own engine oil. And she was asked to sign an indemity form to free TC from any liabilities if the engine/parts malfunction due to the engine oil we brought in ourselves. Did anyone else face the same issue?

Additionally my wife was asked to send the car back for servicing after 5,000km instead of 10,000km. The technicians gave the reasons that it is TC's policy that all cars to be sent back for servicing at every 5,000km if the owners brought in their own engine oil.

I find it quite absurb because we brought our own Mobil Gold engine oil, which is exactly the same as TC (by the way, TC also carries Mobil Gold engine oil albeit at a heftier price).

Regards,
Trend7

[corgan]

Hey bros,

Recently I asked my wife to send our Latio to TC for 30,000km servicing with my own engine oil. And she was asked to sign an indemity form to free TC from any liabilities if the engine/parts malfunction due to the engine oil we brought in ourselves. Did anyone else face the same issue?

Additionally my wife was asked to send the car back for servicing after 5,000km instead of 10,000km. The technicians gave the reasons that it is TC's policy that all cars to be sent back for servicing at every 5,000km if the owners brought in their own engine oil.

I find it quite absurb because we brought our own Mobil Gold engine oil, which is exactly the same as TC (by the way, TC also carries Mobil Gold engine oil albeit at a heftier price).

Regards,
Trend7

frankly, that sounds like a load of bull from TC. I used my own engine oil at 10k and wasnt asked to sign any such form. And if ur engine oil is synthetic and can easily last for 10k, really no need to bring it in at 5k. 

[Garf83]

erm... tot once the free services over... we start paying... dont have to bother with the dates or mileage set by TC?   

[blackspotGG]

Hey bros,

Recently I asked my wife to send our Latio to TC for 30,000km servicing with my own engine oil. And she was asked to sign an indemity form to free TC from any liabilities if the engine/parts malfunction due to the engine oil we brought in ourselves. Did anyone else face the same issue?

Additionally my wife was asked to send the car back for servicing after 5,000km instead of 10,000km. The technicians gave the reasons that it is TC's policy that all cars to be sent back for servicing at every 5,000km if the owners brought in their own engine oil.

I find it quite absurb because we brought our own Mobil Gold engine oil, which is exactly the same as TC (by the way, TC also carries Mobil Gold engine oil albeit at a heftier price).

Regards,
Trend7

Bro, which branch you go? I go Ubi one, used schaeffer engine oil for 10K but they never ask me to sign anything leh... And next servicing indicated is 20K. Think I read somewhere in this forum that this type of incidence also happen to them...

[Enzoni]

i dunno anyone else experienced this...from the past 3 servicings i had at TPY TC i realised the ppl there dunno how to use footbrake...everytime i collect my car the footbrake is not engaged...any bro driving sunny?...do they pull your handbrake? 

[Golden_Latio]

Hey Brosss....

As i am a newbie... I wanted to join u guys @ AMK for the meet-up... Unfortunately  I was in Toa Payoh Workshop then for 1km Servicing... Appointment @ 2pm bt wen in @ 1.45pm...
My car was the 2nd car... Quite fast la... Went to slack @ the customer lounge... Gt muffins, sandwich, & Nasi Lemak....Phewww... Was delicious....

Then The supervisor told that come bck @ 3.30pm... Anyway he gave me @ 2.45pm... Way early b4 schedule...

Wen sign invoice.. Told me the rear break light not working.. & they changed & nvr charged as it is out of gd will... Actually cost $4....

Rating 10/10....

[trend7]

Bro, which branch you go? I go Ubi one, used schaeffer engine oil for 10K but they never ask me to sign anything leh... And next servicing indicated is 20K. Think I read somewhere in this forum that this type of incidence also happen to them...

Hey blackspotGG,

I sent my car to TC Bukit Timah branch. Yes I also hearsay some brothers faced the same problem. After my wife has collected the car for me and told me what happened, I called TC Bukit Timah and the woman who picked up the call told me that all TC branches now requires their customers to sign the indemity form if they bring their own engine oil.. This is really some BS...

Furthermore they didn't service my car properly too. Told them that the footbrake was making a lot of noise when driving and they told my wife that they can't find any thing wrong. Crap. Hence, I am thinking if I should send my car to outside workshops like Autosaver. What's your opinion?

[Lorddraco]

Hey blackspotGG,

I sent my car to TC Bukit Timah branch. Yes I also hearsay some brothers faced the same problem. After my wife has collected the car for me and told me what happened, I called TC Bukit Timah and the woman who picked up the call told me that all TC branches now requires their customers to sign the indemity form if they bring their own engine oil.. This is really some BS...

Furthermore they didn't service my car properly too. Told them that the footbrake was making a lot of noise when driving and they told my wife that they can't find any thing wrong. Crap. Hence, I am thinking if I should send my car to outside workshops like Autosaver. What's your opinion?

Hi all ... I have been to 3 workshop before minus Ubi branch. So far, I am happier in Autoclinic (Jurong one). So far, I usually drive there, dropped my car there and went home taking public (except the last one which my brother follow with his lancer and we go SLS after that). As far as I know, servicing usually takes at least 3 to 4 hours and I usually dropped my car at around 8:30 to 9am and car ready by 12 to 2pm.

TC Bukit Timah ask folks to sign too and I had signed on it before but not in Toa Payoh and Autoclinic.

TC Bukit Timah is one of the worst I have gone as many of my complains usually not fixed. Like the wheel alignment thingy which is only fixed on the 3rd attempt after I complain big time especially suay is their service personal called me for a survey and I hamtam the poor lady over the phone. I guess TC bukit timah usually have such issue is due to the pack service schedule and maybe perhaps depending on the service engineer attitude.

So far I still prefer Autoclinic.

As for outside servicing, I didnt found extremely cheaper to go Autosaver. For example the 20K major servicing, I paid $204.33 (after minus the stock full-sync oil as I brought my own Mobil 0W-40) which is just less than $20 difference. Except no Nitrogen lah but the other is still changed like Brake Fluid (Presone), Wiper Blade and Oil Filter. Wheel balancing is standard in their 20K service package too. Thus, I still went back to Autoclinic at Lok Yang and it is nearer to my house as compare to Autosaver. If there is any problem, I can bang table straight at TC.

[KEL]

Just done my 10K service today at TPY. Used own Mobil 1 engine oil and there's no "********-covering" form to sign for. The SE will see the oil for it's type/grade just in case you brought over a wrong oil. He will also give some comments/tips on engine oil usage...and that's about it. Unused oil will be returned.

All my 3 services were performed at TPY. Preferred due to its location. Most of the time, I will leave that place once I dropped the car so I am not bothered about facility issues. The SEes' are friendly too. And to add one more, there's free wi-fi in their Owners' Place. However, the snacks and drinks are not promptly replenished.

My past 2 services were completed less than 2 hours. I dropped car at 2pm and collected before 4pm. But this third one was much longer; dropped at 1pm and collection at 4:30pm. This could be expected when I booked for my service last week. Normally, I always get the slot on the following day but this time round I was allocated for the next week. I could see today TPY's whole garage and driveway filled with Nissans. Probably it's a good period to service cars as most of us have leaves to clear. 

Cheers,

KEL.

[carowner]

I agreed with Vincent, IMO unless the price of servicing in outside workshop is much much cheaper than TCM or your mod has already voild the warrantly, it is still better to stick with TCM. The service level in TCM is much better than other authorised agent of other car made.

Agent servicing cost is price is because of the warrantly coverage and the reputation that they have to honour if anything goes worng.

Hi all ... I have been to 3 workshop before minus Ubi branch. So far, I am happier in Autoclinic (Jurong one). So far, I usually drive there, dropped my car there and went home taking public (except the last one which my brother follow with his lancer and we go SLS after that). As far as I know, servicing usually takes at least 3 to 4 hours and I usually dropped my car at around 8:30 to 9am and car ready by 12 to 2pm.

TC Bukit Timah ask folks to sign too and I had signed on it before but not in Toa Payoh and Autoclinic.

TC Bukit Timah is one of the worst I have gone as many of my complains usually not fixed. Like the wheel alignment thingy which is only fixed on the 3rd attempt after I complain big time especially suay is their service personal called me for a survey and I hamtam the poor lady over the phone. I guess TC bukit timah usually have such issue is due to the pack service schedule and maybe perhaps depending on the service engineer attitude.

So far I still prefer Autoclinic.

As for outside servicing, I didnt found extremely cheaper to go Autosaver. For example the 20K major servicing, I paid $204.33 (after minus the stock full-sync oil as I brought my own Mobil 0W-40) which is just less than $20 difference. Except no Nitrogen lah but the other is still changed like Brake Fluid (Presone), Wiper Blade and Oil Filter. Wheel balancing is standard in their 20K service package too. Thus, I still went back to Autoclinic at Lok Yang and it is nearer to my house as compare to Autosaver. If there is any problem, I can bang table straight at TC.

[Garf83]

yupz... think i'll take up the 2yrs Service package with TC. 

[sengkang]

Hey bros,

Recently I asked my wife to send our Latio to TC for 30,000km servicing with my own engine oil. And she was asked to sign an indemity form to free TC from any liabilities if the engine/parts malfunction due to the engine oil we brought in ourselves. Did anyone else face the same issue?

Additionally my wife was asked to send the car back for servicing after 5,000km instead of 10,000km. The technicians gave the reasons that it is TC's policy that all cars to be sent back for servicing at every 5,000km if the owners brought in their own engine oil.

I find it quite absurb because we brought our own Mobil Gold engine oil, which is exactly the same as TC (by the way, TC also carries Mobil Gold engine oil albeit at a heftier price).

Regards,
Trend7

I sent my Latio in for 15000km svc with RP oil  before leaving for my Cameron trip in mid-Nov 06.
I was not asked to sign anything at all & 1 qt was returned to me (Gave 4 to them).

[zanshen]

went to Ubi for my 10000 service. really waited for 6 hrs. from 10am to 4pm. bring my own mobile 5w30 oil. Not require to sign any paper.

[papajo82]

Told them that the footbrake was making a lot of noise when driving and they told my wife that they can't find any thing wrong.

Hey bro,

The same thing happened to me when i sent my car for 5k servicing at TC UBI. Complain that the footbrake vibrate at high speed and they took nearly 8 hrs to service my car claiming that they need to check on the brakes....... but after i collect my car, the problem still persist eventhough on the service sheet it states that they have adjusted the brakes and rotate the front tyres Was wondering whether what they claimed to do is for real They didnt even wash my car properly and forget to shine my tyres!!!! Was about to complain but soon realise that the office has closed!!!! Just my luck!!!

[blackspotGG]

Hey blackspotGG,

I sent my car to TC Bukit Timah branch. Yes I also hearsay some brothers faced the same problem. After my wife has collected the car for me and told me what happened, I called TC Bukit Timah and the woman who picked up the call told me that all TC branches now requires their customers to sign the indemity form if they bring their own engine oil.. This is really some BS...

Furthermore they didn't service my car properly too. Told them that the footbrake was making a lot of noise when driving and they told my wife that they can't find any thing wrong. Crap. Hence, I am thinking if I should send my car to outside workshops like Autosaver. What's your opinion?

Bro, lousy servicing at TCM is nothing new to me. During my 1K servicing at UBI, brought up 6 problems to them which none of them was solved. There's this excessive vibration problem which I've brought up for 4 times and everytime the problem persists. Think if by 30K servicing they still don't solve it, I'll demand them to replace the engine mounting....

For myself I would go back to TCM to do servicing for the fear of warranty void by them. I've asked the SE before and he said its better to bring back to TCM to ensure the warranty is 'safe'. Most likely I will take up the NPMP. There's a premium to pay for but it gives me a peace of mind. Anything wrong, go bang table lo, haha.... TCM? Autosaver? ABC workshop? Its all up to individual. TCM pay more but you're assured that anything wrong can go bang table. Autosaver cheaper and yet follow OEM servicing steps and spares but warranty might be void? ABC workshop cheapest, but dunno what are the procedures they take and the spares they use...

[blackspotGG]

Oh ya, to add onto the TCM bad-servicing-experience list:

1) They FORGOT to rotate my tires during my 10K servicing. 

[aerosignal]

Sent my car to Ubi on end of Nov. Had to sign form when I brought my own M1 5W30.
My last 2 servicing, they all put the next servicing interval as 10,000km.

IMHO, I remember that the form says TCM will not be responsible for engine performance due to own oil. That is sort of reasonable in case people choose to bring in crappy or thicker oils then complain high FC.

IMHO, there is no way TCM can wiggle out of warranty claim if engine really has trouble as long as the oil we use is within Nissan's recommendation (in the manual) and the maintenance interval is as recommended.

Seems like the brake pedal is a sticky issue. I have a creaking in the brake pedal and Ubi did not fix it. When the raining stops, I will bring it to Autoclinic to try to get it resolved.

As for servicing quality, did I mention that Autoclinic overinflated the tires (all 4 of them) by 20 Pa when my boss sent his car there for tire replacement? They also dun check my TP.

[edlis]

Festive Greetings Lations!

Went for my 1000km servicing at Ubi today.. I should say they ain't that 'professional' .. are they??

Firstly, I was asked to 'wait', tho I was not late for my pre-booked appointment (11.30am). About 30 mins later, the techinician told me my registrations for the servicing had been done, and it's their lunch soon, thus I should come back after 1.30pm to avoid waiting??

After the servicing was done, I received a sms stating that my car is ready for collection. It was only When i was at the admin counter, was I being informed tat they r washing my car, thus was asked to wait further.
I find out tat my car was 'not even washed' as they had claimed, when I collected my car!? Since it was rainning, decided not to kick up a fuss.  My last draw is when later realized my car alignment was not 'rectified' even I had specifically told them my car seemed to sway one side, - they had 'ticked' that they had done so??  Sigh!!  Overall service - Below satisfaction..

Need to go down again tomorrow!!.. Sigh.. but all these are time consuming, isn't it?? 

[Lorddraco]

I agreed with Vincent, IMO unless the price of servicing in outside workshop is much much cheaper than TCM or your mod has already voild the warrantly, it is still better to stick with TCM. The service level in TCM is much better than other authorised agent of other car made.

Agent servicing cost is price is because of the warrantly coverage and the reputation that they have to honour if anything goes worng.

bro.. I think I am not Vincent. Lorddraco aka Lam. 

[optoms]

Do u guy feel that the steering wheel has alignment problem. When i released my steering wheel when going straight, the car will tend to sway a little to the left.