Nissan Car Lounge - Almera, Juke, Latio, Qashqai, Sylphy, Teana Owners > Latio
POOR SERVICE Experience with Tan Chong Motors
iagree:
--- Quote from: gh05tss on August 30, 2008, 10:21:10 PM ---It not abt the Brand, company or the rest of the Staffs...
Just that 1 solo, single SA that damage the whole show, my advise, write into their customer service, name the SA and let them know...to me their Customer Service works.
Please post his name and let's shame him... :devil2:
--- End quote ---
Hi all
iagree with ah gui. must do that else they think we can be bully anyhow.
iagree:
--- Quote from: arias48 on August 31, 2008, 11:48:15 AM ---Thought the Bukit Timah service center is the best among other Tan Chong service center? SO which service center most recommended?
--- End quote ---
hi
i think out of so many service engineers, one or two are lousy is expectable...
donno how to say... just cant help much, what clarence can do is to talk to the upper mgmt abt the attitude of the service engineer! throw his ricebowl?
iagree:
hi guys
imo, everywhere aso have the 害群之马...
so far i have not met any of them at tcm@bkt timah.
but for my boot kiak sound, during my 1000 servicing, i forgot that guy's name, he told it is normal & other latio aso hving the same problem, he showed and demo to me by using the other latio next to my car (in the servicing area, ohhh, now think back, may be the owner of that car was complaining abt the boot's noise aso? haha. Relax)
regards.
melvinhgf:
So I'm not alone. My problem is not about rude SA/Es, my problem is the kind of service/work they do to your car. (read my other posts for details) Send the car for servicing as good as not servicing. The prob highlighted doesnt seemed to be rectified.
For me, i accept the mechanics take a longer time to service my car as long as they help me maintain and keep the car in good shape. But I cannot accept that when I turn up for my appointment, i have to wait for 30min before someone come and take over the car.
I too experience the tok sound every time i go over the hump. Before my 1k service, there was no sound. After the 1k service, the sound appears. Have yet to rectify that prob. Cos it is not as pressing as that grain of sand stuck in between my window and solar film!!
The Latio is a good car to drive, more so after some mods. But i tink there are some design probs thats y all these complaints by drivers. And perhaps it is these complaints that pissed the SA/Es off. Having to face them so many times a day everyday certainly will pissed a saint off.
Ying:
so did you try any other workshop that solve your problem? workshop that can rectify all kinds of problem, not those that can fix then fix can not then ask you go back to TCM type. We like to know too.
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