POOR SERVICE Experience with Tan Chong Motors

[Midnight]

Could it be the aircon vent that is giving you this problem? I ever complained about rattling sound from passenger side, but the sound is only audible when I turn down my car radio audio voulme. They changed all the aircon vent and the sound is gone.

It is quite mind blogging. The aircon vent fitting is tight, there isn't any loose part tied to it. I did quite a search in here and there are other possibilities. The worse part is i can't tell the SA to change the vent directly. I guess the only way is to get the mechanic sit with me to hear the sound and let him solve it. Pain in the neck but think is the only way...   

[alangohek]

It is quite mind blogging. The aircon vent fitting is tight, there isn't any loose part tied to it. I did quite a search in here and there are other possibilities. The worse part is i can't tell the SA to change the vent directly. I guess the only way is to get the mechanic sit with me to hear the sound and let him solve it. Pain in the neck but think is the only way...   

Agrees with you. He needs to see the reproduction of the issue to identify the root cause. But us as working folks, most of the time will just drive the car to workshop and leave the car there and go back to office. Guess may have to take a half day to make this happen. Just curious .. can this problem be reproduced easily or intermittent in nature?

[alangohek]

Hi Clarence,

Who is the guy?

You shld look for Steven or Stephen @ Bkt Timah TCM. They are better.

As for the collection time, you must wait there, it will be faster. You can tell them you will be waiting at the lounge (but you can go anywhere you like...)

For my 1000, 5000, 10000 and recent 38000km servicing, there were ok.

May be that man is moody for this 2 weeks?

Regards.

Agrees with iagree. He is the best SA that I have come across in TCM. He is friendly and patient despite me asking him tons of questions when I collect my car after the accident repair.

That aside, he is one of the few TCM staff who does not drive a Nissan. He drives a yellow suzuki swift sports. His car heavily "zeng". Guess you guys can consult him on "zeng" matters too.

[Midnight]

Agrees with you. He needs to see the reproduction of the issue to identify the root cause. But us as working folks, most of the time will just drive the car to workshop and leave the car there and go back to office. Guess may have to take a half day to make this happen. Just curious .. can this problem be reproduced easily or intermittent in nature?

The sound is intermittent, that is why it is so difficult. I though i should wake up at 6:30am, drive to changi and then back and reach TCM@BT by 8am and hopefully the rattling sound will appear after a long drive....

[alangohek]

The sound is intermittent, that is why it is so difficult. I though i should wake up at 6:30am, drive to changi and then back and reach TCM@BT by 8am and hopefully the rattling sound will appear after a long drive....

I think not worth the effort lor ... cau there is good chance that the rattling sound cannot be reproduced by TCM or yourself. Best is to get a workshop or TCM SA who knows to look into it. If not, will be a wild goose chase.

May I suggest you to give Steven of TCM Bukit Timah a call (dun quote me pls) to see whether he has come across this or not? If not, check whether some of the reputable workshops quoted here are able to help.